株式会社アイサイトタカヤマ

6-51 Hanasato-machi Takayama-city Gifu, JAPAN

506-0026 岐阜県高山市花里町6-51 

info.isitetakayama@gmail.com 

Phone +81-577-57-8009 

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CANCELLATION POLICY

This outline of tour conditions represents part of the terms of transaction stipulated in Article 12-4 of the Travel Agency Law, and the contract specifying services rendered for travel and other matters as stated in Article 12-5 of the law.

1. Contract for Agent-Organized Tours

(1)Responsibility rests with the company operating Agent-Organized Tours (hereinafter referred to as iSite Takayama) whose name in full appears below and in its tour pamphlets. Clients joining such tours shall conclude an Agent-Organized Tour Contract (hereinafter referred to as the Travel Contract) with iSite Takayama.
(2)iSite Takayama shall provide tour arrangements and itinerary management so that the client receives tour services including transport/accommodations(hereinafter referred to as "tour services") provided by transportation/accommodation operators during the tour itinerary set by iSite Takayama.

2. Amount of Tour Fare

  • Clients 12 years of age or more shall be charged adult fare and those aged 6 to 11 shall be charged child fare unless otherwise specified. However, when persons aged 3 to 5 use their seats, they will be charged child fare. Clients five years of age or less can join the tour in the company of an adult, but will receive no services such as meals.

  • The fare is indicated for each tour course. Clients are asked to confirm the fare according to the departure date and the number of participants.

  • The Tour Fare shall be the basis for calculating the cancellation charge, non-fulfillment fee and any fees for changes. The '" Tour Fare" " on the advertisements or pamphlets will be calculated as follows :" " tour fare"(+)"additional fare"(-)"reduction fare.

3. Cancellation of Travel Contract by the Client

  • The client is at all times entitled to cancel the Travel Contract, but must pay iSite Takayama a cancellation charge as stipulated in Article 5 below.

  • If the client changes the departure day or any transportation for his or her convenience, iSite Takayama shall consider it the cancellation of the entire tour and the specified cancellation charges will be levied on the client.

  • iSite Takayama shall accept the cancellation requests during the business hours of the office where the client originally requested the tour.

  • in any of the following cases, the client may cancel the Travel Contract without paying a cancellation charge

 -When the contents of the Travel Contract have been substantially revised. However, changes shall be limited to the cases listed below and other important circumstances.

  • (a) Bad weather and natural disasters which hinder the tour itinerary.
  • (b) War.
  • (c) Civil unrest.
  • (d) Governmental orders.
  • (e) Suspension of services involving transportation, accommodations, etc., such as cancellation, interruption, cessation, etc.
  • (f) Provision of transport services different from the original schedule, owing to delays or changes in operation schedules.
  • (g) Necessary measures to prevent tour participant death or bodily harm.
  • In cases where natural calamity or disaster, weather conditions, civil unrest, suspension of services related to transportation, accommodation and other facilities, governmental orders, or other causes make safe, smooth tour operation impossible, or when there is a valid reason to believe the tour cannot continue.

  • When tour operation becomes impossible owing to factors for which iSite Takayama is liable.

  • iSite Takayama shall refund the remaining amount of the received tour fare (deposit) after deducting cancellation charges. If the tour deposit is not enough to cover the cancellation charge, iSite Takayama shall charge the difference separately. When the tour contract is cancelled due to the reasons specified in Article 3-Paragraph 4, iSite Takayama shall make the full refund of the received tour fare (deposit).

4. Cancellation of Travel Contracts and Tour Operation by iSite Takayama

  • If the client has not paid the tour fare by the prescribed date, iSite Takayama may cancel the Travel Contract. In such cases, the clients shall pay iSite Takayama the applicable cancellation charge.

  • In any of the following cases, iSite Takayama may cancel the Travel Contract.

  • When it becomes evident that the client does not satisfy the sex, age, qualification, skill or other requirements specified by iSite Takayama for participation in the tour.

  • When the client is recognized as unfit to join the tour owing to illness or for other reasons.

  • When there is evidence that the client threatens to cause other participants embarrassment or inconvenience, or might otherwise interfere with the smooth performance of the collective activities of the tour.

  • When the minimum number of participants as stipulated by iSite Takayama in the Travel Contract has not been met.

  • When the necessary conditions as clearly stated at the conclusion of the Travel Contract cannot materialize, such as insufficient snowfall for snow activities tours, or when there is valid reason to believe that the required conditions cannot be met.

  • In the event of a natural calamity or disaster, poor weather conditions, civil disturbance, suspension of services related to transportation, accommodations, etc., governmental orders, or other circumstances beyond iSite Takayama control, and when safe, and smooth tour operation according to the itinerary specified in the Travel Contract has become impossible, or there is a valid reason to believe that the tour cannot continue.

  • When the client demands things that are beyond the reasonable scope of the details in the contract.

  • Even after the correspondence contract has been concluded, if iSite Takayama cannot receive the amount specified for the tour fare due to invalidity of the client's credit card or in accordance with the credit company's agreement.

  • When iSite Takayama cancels the Travel Contract in accordance with Paragraph 1. hereinabove, it shall refund payment after deducting the specified penalties from said payment or from the deposit received from the client. When iSite Takayama cancels a tour in conformity with Paragraph 2. hereinabove, it shall return the full amount of the tour fare(or deposit)received from the client.

5. Cancellation Charge

  • If a client cancels the Travel Contract for personal reasons, the following cancellation rates will apply to the tour fare.

If notice of cancellation is received by iSite Takayama 10 days to 8 days prior to the starting date of the tour >>> 20% of the tour fare

If notice of cancellation is received by iSite Takayama 7 days to 2 days prior to the starting date of the tour >>> 30% of the tour fare 

If notice of cancellation is received by iSite Takayama 1 day prior to the starting date of the tour >>> 40% of the tour fare

If notice of cancellation is received by iSite Takayama prior to the starting time of the tour >>> 50% of the tour fare 

If notice of cancellation is received by iSite Takayama after day of

 departure, or in case of failure to show without notice >>> 100% of the tour fare

* If a client fails to pay the tour fare by the designated date, iSite Takayama will assume the client has canceled as of the following day, and the cancellation charges specified above will apply.

6. Privacy Policies

iSite Takayama will use the personal information provided in the tour application forms only for communicating with clients and for arranging transportation and accommodations to provide the services request by the client.

7. Standard of Tour Conditions and Fares

All the tour fares are effective from January 1, 2013 unless otherwise specified in the tour description.

8. Others

  • The client shall pay the expenses incurred when he or she asks for the personal accompaniment of a tour conductor for such purposes as guiding shopping, etc., costs arising from client injury or illness, the return of lost baggage or articles left behind owing to personal negligence, as well as changes incurred by independent activity.

  • The client shall accept all responsibility for decisions regarding individual purchases at souvenir shops even when said shops are introduced by iSite Takayama or its local tour operators.

  • Other matters are subject to the iSite Takayama Travel Contract, including related tour documents presented separately.